1. Where is Silkmist located? Silkmist is a USA-based store. Our business address is185 Manton Ave, Providence, RI 02909, United States.

2. How can I contact you? You can reach our customer support team 24/7 via email at support@Silkmist.shop. We are here to assist you at any time.

Shipping & Delivery

3. Do you ship internationally? Currently, we only ship within the United States. We do not offer international shipping at this time.

4. How long will it take to receive my order?

  • Handling Time: It takes 1–3 business days (Monday to Friday) to process your order.
  • Transit Time: Once shipped, your order will take 5–8 business days (Monday to Friday) to arrive at your destination.

5. What is the shipping cost? We offer Free Shipping on all orders within the United States. There are no hidden delivery charges.

Orders & Payments

6. What payment methods do you accept? We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Our checkout process is SSL secure to protect your data.

7. Can I track my order? Yes, once your order has been dispatched, we will send you an email with a tracking number so you can follow your package’s progress.

Returns & Refunds

8. What is your return policy? We have a 30-day return policy. You have 30 days after receiving your cap to request a return. The item must be in its original condition, unworn, and with tags.

9. How do I start a return? To initiate a return, please contact us at support@Silkmist.shop. We will provide you with the necessary instructions and the return address.

10. When will I receive my refund? After we receive and inspect your returned item, we will process your refund. It typically takes up to 10 business days for the refund to reflect on your original payment method.