1. Where is Silkmist located? Silkmist is a USA-based store. Our head office and business address is located at: 185 Manton Ave, Providence, RI 02909, United States.

2. How can I contact your support team? We are here for you! You can reach our customer support team 24/7 via email at support@Silkmist.shop. Whether it’s a question about a product or an update on your order, we respond as quickly as possible.

3. Is my personal information secure on your site? Absolutely. Our website uses SSL (Secure Sockets Layer) encryption technology to ensure that your personal and payment details are 100% protected during the checkout process.

Shipping & Delivery

4. Do you ship internationally? Currently, we focus exclusively on our domestic customers. We only ship within the United States and do not offer international shipping at this time.

5. How long will it take to receive my order? Our delivery timeline is divided into two parts:

  • Handling Time: 1–3 business days (Monday to Friday).
  • Transit Time: 5–8 business days (Monday to Friday).
  • Total Estimated Delivery: Typically 6–11 business days.

6. What are the shipping charges? Good news! We offer Free Shipping on all orders within the United States. There are no hidden fees or extra delivery charges at checkout.

7. Can I track my order in real-time? Yes. As soon as your order is dispatched, we will send you a confirmation email containing a tracking number. You can use this number to follow your package’s journey right to your doorstep.

Orders & Payments

8. What payment methods do you accept? We accept all major credit and debit cards, including:

  • Paypal

9. Can I change or cancel my order after placing it? If you need to make changes or cancel your order, please contact us at support@Silkmist.shop within 12 hours of placing the order. Once the order has entered the handling phase (after 1-3 days), we may not be able to stop the shipment.

10. What should I do if I didn’t receive an order confirmation email? First, please check your “Spam” or “Junk” folder. If it’s not there, it’s possible the email address was entered incorrectly. Contact us, and we’ll verify your order for you.

Returns & Refunds

11. What is your return policy? We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. To be eligible, the item must be:

  • In its original condition.
  • Unworn and unused.
  • With all original tags attached.

12. How do I start a return process? To initiate a return, simply email us at support@Silkmist.shop. We will provide you with a return authorization and the correct return address. Please do not send items back without first contacting us.

13. What if I receive a damaged or wrong item? We apologize for the inconvenience! Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will make it right at no extra cost to you.

14. When and how will I get my refund? Once we receive and inspect your return, we will notify you. If approved, the refund is automatically processed to your original payment method. Please allow up to 10 business days for the bank or credit card company to reflect the balance.

Product Care

15. How should I care for my Silkmist cap? To maintain the quality and shape of your cap, we recommend spot cleaning with a damp cloth or hand washing in cold water. Avoid using harsh bleach or tumble drying to ensure the fabric stays in top condition.

Contact Information

Business Name: Silkmist

Business Email: support@silkmist.shop

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)

Business Address: 185 Manton Ave, Providence, RI 02909, United States